🔆CPGRAMS:-
✅Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
✅It is an online web-enabled system developed by the National Informatics Centre (Ministry of Electronics & IT [MeitY]), in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
✅It was launched by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions.
✅It is a single portal connected to all the Ministries/Departments of Government of India and States.
✅Every Ministry and States have role-based access to this system.
✅CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store and a mobile application integrated with UMANG.
✅The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
✅CPGRAMS also provides an appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
✅After the closure of the grievance if the complainant is not satisfied with the resolution, he/she can provide feedback.
✅If the rating is ‘Poor’ the option to file an appeal is enabled. (Grievance Appellate Committee (GAC) portal)
The status of the Appeal can also be tracked by the petitioner with the grievance registration number.
✅Issues which are not taken up for redress :
✅RTI Matters
✅Court-related / Subjudice matters
✅Religious matters
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